At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath.

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.

We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.

We're hiring a Director of Engineering to take operational leadership of our Engineering organization. You'll partner with the CTO on strategy, own people leadership across all engineering squads, and build the structures that let us scale.

Who we want

Senior commercial leader.
You bring 7+ years in B2B SaaS, with significant time at the Head of / Director or VP level leading revenue-generating organizations at meaningful scale.

Has unified a revenue organization.
You have brought commercial functions - Sales, Partner, Marketing alignment, RevOps, and Customer Success - into one coherent revenue engine, and you understand how the parts compound when run as a system rather than silos.

Operated through scaling phases.
You have stewarded a sales or revenue organization through a critical scaling phase and have seen first-hand where structures, processes, and people models break.

Builder of scalable commercial systems.
You have designed and run funnel architectures, forecasting cadences, performance frameworks, and quota models - with discipline and consistency, not just on paper.

Strategic and data-driven operator.
You translate company-level objectives into quarterly targets, sales motions, and team-level priorities. You run the organization against the numbers, not against opinions.

SMB to Mid-Market fluency.
You understand the economics, motion, and team dynamics of selling to SMB and Mid-Market customers, and know how to balance velocity with deal quality.

High standards, low ego.
You combine executive presence with a hands-on builder's mentality, and lead through clarity and example rather than hierarchy.

German is a plus.
A good working understanding of German is welcome, but not a requirement.

Who We Don't Want

Strong operator without strategic range.
You execute well on a defined plan, but have not yet led at the level of org design, headcount strategy, and cross-functional revenue planning.

Single-function thinker.
You think strictly in sales metrics and have not worked closely with Marketing, RevOps, and Customer Success as one revenue system with shared targets and shared accountability.

Needs a fully built environment.
You rely on mature enablement, RevOps, or people functions being in place, rather than shaping and scaling them as the organization grows.

First-time senior revenue leader.
You are stepping into a senior revenue leadership role for the first time and have not yet steered an organization through a scaling phase.

Your Day To Day

• You lead the Inbound Sales department of ~25 Sales Managers across multiple markets, and act as the connective tissue across the wider revenue organization
• You own the commercial forecast; pipeline health, conversion, deal cycle, and segment performance and translate the numbers into focused executive decisions
• You sponsor strategically critical deals and engage personally where executive presence accelerates outcomes
• You design and continuously improve funnel structure, segmentation, and scalable sales standards across the organization
• You lead, coach, and develop Sales Managers, raising the performance bar through structured 1:1s, calibration, and clear career frameworks
• You partner with the CEO and executive team on commercial strategy, org design, and headcount planning

Why People Choose Us

• Mission that matters. Real impact 
• Executive-level ownership. A rare mandate to shape and unify the entire revenue organization during a defining growth phase
• Funded with conviction. $18M raised with a strong trajectory toward profitability
• Modern revenue stack. Clean CRM foundation, strong RevOps capability, and a high-quality inbound engine to build on
• End-to-end leadership scope. Influence revenue strategy, org design, commercial execution, and cross-functional collaboration end-to-end
• Direct feedback culture. Transparent, respectful, and candid communication across all levels of the organization

Benefits & Culture

• Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription
• Regular company and team events
• Annual personal development budget of €500 for conferences, courses, books, career coaching, and more
• An inclusive and ambitious startup culture that enables fast professional and personal growth
• Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment

We want to build a community, not just a company.

It's important to us to create an environment where people genuinely enjoy spending time together - whether that's through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you'd like to help build here.

We are looking for people with passion, grit, and integrity. You are encouraged to apply even if your experience does not precisely match the description. At Superchat, we welcome diverse perspectives and rigorous thinkers.
We look forward to your application. 🙂