At Superchat, we’re redefining the way businesses communicate with their customers. Our mission: Every interaction should feel as easy and natural as talking to a friend.

As a Senior Revenue Operations Manager, you’re not just streamlining operations; you’re transforming how we work across departments. You’ll be at the center of a high-impact, cross-functional engine, using data, automation, and cutting-edge tools (including AI) to unlock efficiency and fuel growth across Marketing, Sales, Customer Success, and beyond.

Your responsibilities:

• You identify GTM bottlenecks and help implement smart, scalable workflows that improve efficiency and team experience
• You take ownership of our GTM tech stack - you evaluate, optimize, and structure tool usage to enable every team to do their best work
• You support the evaluation and optimization of our GTM tech stack (e.g. HubSpot) and learn how to use tools effectively to drive business impact
• You become the go-to person for experimenting with internal AI tools, automations, and no-code solutions to help future-proof the way we work
• You analyze GTM data, identify trends, and contribute to actionable, data-driven recommendations in close collaboration with cross-functional stakeholders
• You create dashboards and reports - both proactively and in response to stakeholder requests - translating data into actionable insights that support cross-functional teams and enable effective planning and execution of OKR cycles

About you:

You can be anything! Diverse backgrounds are very welcome. What matters is that:

• You see broken processes and think: “I can fix this”
• You bring at least 2 years experience in the field or similar
• You get excited by new tools and can quickly evaluate, adopt, and teach them; from analytics platforms like Amplitude to enrichment tools like Clay
• You thrive on structure and bring a data-first mindset to every problem
• You have solid experience working with automation tools such as n8n, Make, or Zapier. As a bonus, you bring a foundational understanding of public API structures and can confidently execute basic HTTP requests
• You've already worked with AI tools and know of the use cases where AI can help make the processes more efficient
• You’re fluent in English and comfortable working across teams, roles, and tools

Why Superchat:

Aside from our people, culture and mission, there are a variety of additional benefits that help make Superchat a great place to work!

• 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
• Regular company and team events like pizza & beer evenings, sport activities, legendary parties, and more!
• Annual personal development budget for conferences, courses, books, career coach, etc.
• An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
• Beautiful office in the heart of Berlin (Prenzlauer Berg) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes

This is an on-site role in Berlin.

At Superchat, we're looking for people with passion, grit, and integrity. You're encouraged to apply, even if your experience doesn't precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. At Superchat, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!

We are looking forward to your application! 🙂

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